FAQ
Welcome to our FAQ section.
A handy resource dedicated to answering your most common questions about our kitchen sinks, faucets, and accessories.
Here at Evhoc, we know how important it is to give you clear and detailed information to make your shopping experience easier.
We're dedicated to making sure every customer has a great shopping experience. Our FAQ section is here to answer your questions clearly, thoroughly, and quickly.
If you can't find the answer you're looking for, don't worry! You can contact us directly using the form at the bottom of the page or by visiting our customer support section. We're here to help you make informed decisions and ensure our products go above and beyond your expectations.
In our Frequently Asked Questions, you'll find answers to common queries about shipping, billing and payments, product warranties, and much more. This section is also here to clear up any uncertainties you might have about our returns and refunds policy.
SHIPPING
How much does shipping cost?
How much does shipping cost?
All our products come with free shipping on orders over €300 across most of the country. For Sicily, Sardinia, Calabria, and remote areas, a €5 surcharge applies.
How soon will my order arrive?
How soon will my order arrive?
During this period, we have decided to temporarily postpone shipments to avoid any inconvenience. Shipments will resume as normal at the end of this busy period.
What happens if the products arrives damaged?
What happens if the products arrives damaged?
If the product arrives damaged, returns or replacements will be completely free of charge, or a full refund will be issued based on the customer’s needs, the costumer must report the issue within 7 days of receiving the product.
Do the products come with a warranty?
Do the products come with a warranty?
Yes, the products come with a warranty that varies depending on the category:
Faucets have a 5-year warranty
Stainless steel sinks have a 2-year warranty.
Composite sinks have a 10-year warranty.
BILLING AND PAYMENTS
What payment methods can I use?
What payment methods can I use?
We offer the following payment methods:
PayPal - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Credit Card - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Klarna - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Satispay - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Bank Transfer (Wire Transfer) - Your order will be processed upon receipt of the transfer in our account, and there are no additional charges.
Are prices inclusive of VAT?
Are prices inclusive of VAT?
Yes, all prices include VAT.
Will I receive a purchase receipt?
Will I receive a purchase receipt?
Yes, a receipt is issued for every order placed or an invoice, depending on the customer's request and needs.
Can I request an invoice?
Can I request an invoice?
Absolutely, you can request an invoice at the time of ordering by completing the appropriate fields during checkout or by providing details in the "notes" section. If an order is submitted without invoice details, a standard purchase receipt, or regular fiscal receipt, will be issued by default, which will be sent along with the product.
RETURNS AND REFUNDS
How long do I have to request a refund or make a return?
How long do I have to request a refund or make a return?
Customers have up to 14 days from the product delivery date to request a refund, whether due to damaged goods or customer error/change of mind.
What is the refund amount?
What is the refund amount?
If the product arrives damaged, you'll receive a full refund equal to the total amount you spent. However, if you've ordered the wrong product or changed your mind, the refund will be issued minus our incurred shipping costs (which amount to 15% of the purchase price). So, in such cases, you'll receive an 85% refund of the purchase price.
What happens if the product arrives damaged?
What happens if the product arrives damaged?
If the product arrives damaged, returns or replacements will be completely free of charge, or a full refund will be issued based on the customer’s needs, the costumer must report the issue within 7 days of receiving the product.
PRODUCTS
Do the products come with a warranty?
Do the products come with a warranty?
Yes, the products come with a warranty that varies depending on the category:
Faucets have a 5-year warranty
Stainless steel sinks have a 2-year warranty.
Composite sinks have a 10-year warranty.
Are the products brand new?
Are the products brand new?
Yes, all products sold on our website are brand new, with original packaging and accessories.