FAQ
Welcome to our FAQ section.
A handy resource dedicated to answering your most common questions about our kitchen sinks, faucets, and accessories.
Here at Evhoc, we know how important it is to give you clear and detailed information to make your shopping experience easier.
We're dedicated to making sure every customer has a great shopping experience. Our FAQ section is here to answer your questions clearly, thoroughly, and quickly.
If you can't find the answer you're looking for, don't worry! You can contact us directly using the form at the bottom of the page or by visiting our customer support section. We're here to help you make informed decisions and ensure our products go above and beyond your expectations.
In our Frequently Asked Questions, you'll find answers to common queries about shipping, billing and payments, product warranties, and much more. This section is also here to clear up any uncertainties you might have about our returns and refunds policy.
SHIPPING
Good news! Shipping is free for all our products across most of the country. However, for regions like Sicily, Sardinia, and Calabria, there's a small shipping fee of 10 euros.
We aim to get your order to you fast! Typically, you can expect delivery within 1-2 business days. For deliveries to the islands, it may take a bit longer, about 48-72 business hours.
Sometimes, there might be delays due to production or unforeseen circumstances, which could extend delivery times to a maximum of 7-10 business days.
Absolutely! You can specify a different delivery address than the billing address. Just let us know where you want it delivered, and we'll make it happen!
BILLING AND PAYMENTS
We offer the following payment methods:
PayPal - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Credit Card - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Klarna - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Satispay - Your order will be processed immediately, and we don't apply any additional charges to the total order amount.
Bank Transfer (Wire Transfer) - Your order will be processed upon receipt of the transfer in our account, and there are no additional charges.
Yes, all prices include VAT.
Yes, a receipt is issued for every order placed or an invoice, depending on the customer's request and needs.
Absolutely, you can request an invoice at the time of ordering by completing the appropriate fields during checkout or by providing details in the "notes" section. If an order is submitted without invoice details, a standard purchase receipt, or regular fiscal receipt, will be issued by default, which will be sent along with the product.
RETURNS AND REFUNDS
Customers have up to 14 days from the product delivery date to request a refund, whether due to damaged goods or customer error/change of mind.
If the product arrives damaged, you'll receive a full refund equal to the total amount you spent. However, if you've ordered the wrong product or changed your mind, the refund will be issued minus our incurred shipping costs (which amount to 20% of the purchase price). So, in such cases, you'll receive an 80% refund of the purchase price.
PRODUCTS
Yes, the products come with a warranty that varies depending on the category:
Faucets have a 5-year warranty
Stainless steel sinks have a 2-year warranty.
Composite sinks have a 10-year warranty.
Yes, all products sold on our website are brand new, with original packaging and accessories.