CUSTOMER SUPPORT

Customer support is one of Evhoc's strengths

Our company, with forty years of experience in the production of sinks, faucets, and kitchen accessories, pays special attention to customer service, both before the purchase and after it.

Customer Support
Customer Support

Your satisfaction is our top priority

We are aware that choosing a sink or faucet is an important decision for your home. Our team of experts is at your disposal to offer personalized advice via chat, email, and phone.

We are ready to listen to your needs, advise you on the best options based on your style and the characteristics of your space, ensuring that every purchase meets your expectations to the fullest.

We provide a simple and transparent shopping experience. From the moment you explore our online catalog until the conclusion of the order, we want every step to be intuitive and free of complications. Your peace of mind is our priority.

Customer Support

SUPPORT EVEN AFTER PURCHASE

Evhoc does not leave you alone even after the purchase.

We guarantee quick and effective after-sales support. We are aware that questions or needs may arise once you have received your products. Our customer support team is available to promptly respond to every request, offering solutions and qualified technical support.

You can also contact us within 14 days

We remind our customers that they can also contact us within 14 days of purchase for a product exchange or refund, whatever the reason (all refund policies are outlined in the FAQ section).

It is recommended to keep the invoice or purchase receipt to avail the warranty on all Evhoc-branded products.

HOW AND WHEN TO CONTACT EVHOC SUPPORT?

Customer service is available from Monday to Friday, starting from 09:00 am until 05:30 pm.

Pre-sales and post-sales customer support service

Evhoc's support service, which is active both in the pre-sales and post-sales phases, can be contacted via chat, email, or phone.

We will endeavor to find the most suitable solution to ensure customer satisfaction as quickly as possible, within 48 hours of receiving the request. Our customer support team is available to promptly respond to every question, offering solutions and qualified technical support.

Your feedback is extremely important to us. We are open to hearing your opinions, suggestions, or experiences. We want to constantly improve our products and services, and your contribution is crucial in this process.